Frequently Asked Questions
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What to do I bring to my child’s appointment?
- Medicare card
- Referral letter and/ or other specialist letters
- Medication list / Medications
- Red book (QLD) / Blue Book (NSW)
- Any relevant reports from school and allied health
- NDIS plans
- Pathology results and imaging (X-ray, MRI, CT, Ultrasound)
- Documents / completed questionnaire sent out prior to appointments
Can I use referral addressed for another Paediatrician?
Yes. You can use your referral for any specialist to review your child as long as it hasn’t expired or been used previously.
Do you provide telehealth?
We see our patients face to face. However, telehealth may be provided at the doctor’s discretion to our rural/regional patients for planned review (not initial) visits.
What if I am running late or miss an appointment?
We understand life can get messy especially with children. If you are running late, please call us as soon as possible to make arrangement to see your child either same day or organise alternate time / day.
If you need to cancel or reschedule your child’s appointment, please let us know as soon as possible. A non-attendance fee may be charged if you don’t attend without sufficient notice. If you fail to attend consecutive appointments, we may require a prepayment or you may be discharged back to your referring doctor for care.
What are your fees?
Please contact us via email or phone. This will help us understand your needs and provide the right options for you.
Do you bulk-bill?
Do you submit my claim to Medicare?
Where there is a valid referral and the patient as well as the parent (if patient is a minor) has a current Medicare card, we can submit your claim to Medicare. There are occassional systems disruptions that may interrupt the submission process. If you haven’t received the rebate in your account after a week, please feel free to call us to check. We only have limited visibility if Medicare has withheld the rebate and you may have to contact Medicare directly in these circumstances.